FAQ's

1. Where do you ship to?

We currently ship to customers across the UK only, ensuring faster and more reliable delivery times.

2. How long does delivery take?

Most orders are delivered within 10 working days. Delivery times may vary slightly depending on the product and your location, but we always aim to get your order to you as quickly as possible.

3. Do you charge for shipping?

Yes, delivery charges will be applied at checkout and is variable depending on location within the UK as well as delivery weight of the item/items being ordered.

4. Can I track my order?

Yes! Once your order has been dispatched, you will receive a confirmation email with a tracking link so you can follow your delivery step by step.

5. What is your returns policy?

We want you to love your purchase. However if there is an issue with your item, we have a return policy. For more info see: https://casademarco.shop/pages/returns

6. What if my item arrives damaged?

In the rare case your order arrives damaged or faulty, please contact us within 48 hours with photos of the item. We’ll arrange a replacement or refund.

7. How can I contact you?

You can reach us anytime via our Contact Us page or by email at contact@casademarco.shop. We aim to respond within 24 hours - 48 hours.